Interview
Q: At what point did you know you wanted to do this?
A: after he graduated from college
Q: What is the average income?
A: 200,000 dollars a year
Q: What is the most rewarding part of your job?
A: Serving the people
Q: If you had to describe your job in a word or a phrase what would you say?
A: (Chicken sales man) jokingly
brand magnet formally
Q: What responsibilities do you have here?
A: everything is really his responsibility because it falls back on him He also a kind of figure head for the business
Q: How much education is needed to achieve this?
A: Bachelors’ Degree
Q: How much does money does it take to get started in this career?
A: 5000
Q: What did you study in college?
A: Marketing
Q: What do most people study to get into this career?
A: Marketing or business
Nothing is set in stone for study fields
They like that extra mile mentality of get a higher education they think it makes you a better person
Q: What steps did you take to achieve this job?
A: Crew leader, grand openings, then temp operator in Oklahoma, Operator at Irving Mall 99’, Operator in Southlake
Q: What is the average time needed to own a store in years?
A: It’s based on the individual how long it would take
Q: How many years have you been doing this?
A: 29 years with Chick-fil-A
1989 he became an operator
Q: How often do you pay yourself?
A: Bimonthly
Gets a 30,000 base
Then gets paid half profit on the store as well
Q: How many hours a week do you think you devote to work?
A: when he first started 60 hrs.
In 2000, 40-45 hrs.
Present 30-35 hrs.
Not including marketing events
Q: Is the schedule very flexible?
A: Yes you can be where ever you need to be
Q: How much time can you devote to family or fun?
A: 6-10 hrs.
Q: Is it changeling finding new staff all the time?
A: Yes because of the community he is in there is high retail but low work pool because of the Rich children that don’t really need the money leave quicker.
Q: How do you go about keeping well trained people employed if the turn over recently has been high?
A: Core people stay
50% turnover is what we usually stand at annually.
Transfers adversely affect the scores as well
Q: If you find the right people how much easier does it make your job in the long run?
A: Yes it makes it a lot easier because if he finds the right people he doesn’t have to expend his recourses training new staff.
Bad decisions lead to bad results later.
Q: Are all decisions finalized by you or do you put your trust in your staff to achieve what needs to be done and hope they are adequately trained?
A: some of both
Small and trivial day to day things are handled by the crew.
Big details that might affect his reputation and or cost a lot he will personally get involved in it.
Contact info
Mark Guilbert
Cell: 8177979336
Email: [email protected]
A: after he graduated from college
Q: What is the average income?
A: 200,000 dollars a year
Q: What is the most rewarding part of your job?
A: Serving the people
Q: If you had to describe your job in a word or a phrase what would you say?
A: (Chicken sales man) jokingly
brand magnet formally
Q: What responsibilities do you have here?
A: everything is really his responsibility because it falls back on him He also a kind of figure head for the business
Q: How much education is needed to achieve this?
A: Bachelors’ Degree
Q: How much does money does it take to get started in this career?
A: 5000
Q: What did you study in college?
A: Marketing
Q: What do most people study to get into this career?
A: Marketing or business
Nothing is set in stone for study fields
They like that extra mile mentality of get a higher education they think it makes you a better person
Q: What steps did you take to achieve this job?
A: Crew leader, grand openings, then temp operator in Oklahoma, Operator at Irving Mall 99’, Operator in Southlake
Q: What is the average time needed to own a store in years?
A: It’s based on the individual how long it would take
Q: How many years have you been doing this?
A: 29 years with Chick-fil-A
1989 he became an operator
Q: How often do you pay yourself?
A: Bimonthly
Gets a 30,000 base
Then gets paid half profit on the store as well
Q: How many hours a week do you think you devote to work?
A: when he first started 60 hrs.
In 2000, 40-45 hrs.
Present 30-35 hrs.
Not including marketing events
Q: Is the schedule very flexible?
A: Yes you can be where ever you need to be
Q: How much time can you devote to family or fun?
A: 6-10 hrs.
Q: Is it changeling finding new staff all the time?
A: Yes because of the community he is in there is high retail but low work pool because of the Rich children that don’t really need the money leave quicker.
Q: How do you go about keeping well trained people employed if the turn over recently has been high?
A: Core people stay
50% turnover is what we usually stand at annually.
Transfers adversely affect the scores as well
Q: If you find the right people how much easier does it make your job in the long run?
A: Yes it makes it a lot easier because if he finds the right people he doesn’t have to expend his recourses training new staff.
Bad decisions lead to bad results later.
Q: Are all decisions finalized by you or do you put your trust in your staff to achieve what needs to be done and hope they are adequately trained?
A: some of both
Small and trivial day to day things are handled by the crew.
Big details that might affect his reputation and or cost a lot he will personally get involved in it.
Contact info
Mark Guilbert
Cell: 8177979336
Email: [email protected]